Latest update: January 02, 2014
LiveAnswer has received TRUSTe's Privacy Seal signifying that this privacy statement and our practices have been reviewed for compliance with the TRUSTe program viewable on the validation page available by clicking the TRUSTe seal. The TRUSTe program covers only information that is collected through this Website, www.LiveAnswer.com.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact TRUSTe here.
The Personal Data and Browser Data (hereinafter collectively referred to as "Data"), automatically collected from this website (hereinafter the "Site"), by means of automated systems or freely entered by the User, are collected for the purposes, and processed, as follows below.
The Data that may be collected by this Site are name, surname, address, phone number, email, credit card number, IP address and other Data relating to the User's identity or technical access to the Site by the User.
The Browser Data referring to the technical use of the Site must be collected, and transfer is not optional. The User may freely provide the remaining Data, including personal information, unless it is expressly indicated otherwise.
Failure to process certain Data (e.g. contact details, or addresses, or data concerning behavior or user preferences, etc.) may make it impossible for the Site to provide its services.
If the User utilizes the Site to publish or otherwise share Personal Data with third parties, he or she assumes full responsibility: the User states possession of the right to communicate or disclose personal data to third parties, and that they have received prior information thereto, thus relieving the Site of all responsibility for their improper use following disclosure or dissemination.
We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. Session ID cookies are used to make the LiveAnswer platform experience streamlined and easy to navigate. A persistent cookie remains on your hard drive for an extended period of time. Persistent cookies may be used for remarketing efforts. You can remove persistent cookies by following directions provided in your Internet browser's “help” directory.
If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as contests or surveys, will be limited.
Our third party partners employ clear gifs (a.k.a. Web Beacons/Web Bugs), images, and scripts that help them better manage content on our site. We do not tie the information gathered to our Customers' or Users' personal data.
As is true of most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole.
We do not link this automatically-collected data to personal data.
If you wish to not have this information used for the purpose of serving you targeted ads,you may opt-out by clicking here. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.
We collect your Data only for the following purposes:
Some forms of processing (sending promotional information, commercial profiling, behavioral advertising, etc.) may require the express consent of the User or the Interested Party.
Specific information may be shown on the pages of the Site in connection with particular services or processing of Data provided by the User or by the Interested Party.
LiveAnswer processes the Data of the Interested Parties and Users in a lawful and proper manner and shall take appropriate security measures to prevent unauthorized access, disclosure, modification or unauthorized destruction of the Data. Processing is carried out using computers and / or telematic means, with organizational methods and logics strictly related to the stated purposes. In addition to the owner, in some cases, access to the Data may be available to personnel involved in the organization of the Site (administrative, commercial, marketing, legal, system administrators) or external parties (such as third party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Managers by the Owner of the Processing procedure. The updated list of Managers can be requested from the Owner by contacting the above address at any time.
The Data are processed at the headquarters of the LiveAnswer. Any processing of Data outside one of the EU Member States may require the consent of the User or the Interested Party.
We may also disclose your Data:
We may provide your Data to companies that provide services to help us with our business activities such as sending you emails. These companies are authorized to use your Data only as necessary to provide these services to us.
The User or the Interested Party can always ask for removal of information from the servers of the Site for legitimate reasons by logging into their online account or contacting us at info@LiveAnswer.com.
If the Data of the User changes, User may also update, amend or delete inaccurate data by making the change in the User's account or emailing us at info@LiveAnswer.com.
The Data are kept for the time necessary to perform the service requested by the User. We will retain and use the information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
The security of all Data collected is important to us. When Users enter sensitive information (such as credit card number) on our forms, we encrypt the transmission of that information using secure socket layer technology (SSL).
We follow generally accepted standards to protect the information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at [Email Address].
This privacy statement has been prepared in fulfillment of the obligations under Art. 10 of EC Directive n. 95/46/EC, and under the provisions of Directive 2002/58/EC, as revised by Directive 2009/136/EC, on the subject of cookies.
1101 Brickell Avenue
South Tower Suite 800
Miami, FL, 33131