Features

THE TOOLS THAT WILL EXPAND YOUR HORIZON

MESSAGES

Always at your fingertips - instant access to both completed and ongoing messages in real-time anywhere.

MMS Attachments

Receive MMS Attachments

Provide callers the ability to send you image files that attach directly to their call information.

Team Collaboration

Team Collaboration with Notes

Provide explanations, instructions or directions to team members by adding notes to a call.

AUTOMATED ATTENDANT

Take full control over all aspects of your incoming call — with Call Flow you can build full automation into your call answering.

Scheduled Dispatching

Scheduled Routing

Take time into account by routing calls on certain days, or exact times to insure your calls get answered.

Automated Notifications

Automated Voices

Allow you the option to build a completely autonomous answering solution.

CONTACTS

Stay connected - view and manage your contacts from a central location.

Easy Import

Easy Import

Bring in existing contacts from your mail or add them directly from your call list.

Communication History

Communications History

View all incoming and outgoing calls placed between your LiveAnswer number and the contact.

Social Profiles

Social Profiles

Link social media profiles for quick access, directly from your contacts page.

NUMBERS

Your unlimited bank of local, toll-free and vanity phone numbers
to fit your needs.

Local or Global Numbers

Choose Local or Global

Instantly provision local, national, mobile and toll-free numbers in nearly 50 states.

Call Tracking

Track your Call Source

Help your marketing team by creating tracking numbers to monitor where most of your calls originate.

Multilingual Capabilities

Multilingual Capabilities

Calls can be answered in English, Spanish or French for your international customers.

AGENT SCRIPT

Always be in control of how your calls are answered - edit, modify and
save your script instantly.

Smart Transfer

Smart Transfers

Ring multiple numbers at once or just one. If you can take the call, great, if not, our agents will take a message.

Conditional Questions

Conditional Questions

Design the flow of your script around the callers responses to gather the information you need.

Integrations

Seamless Integrations

Send all data to your CRM, analytics or customer support software with 3rd-party integrations.

REPORTS

Clarity in just a couple clicks - keep track of call data with custom reports.

Numbers

By Numbers

Organize your report data by phone number for statistics on a specific script or call type.

Date Time

By Date & Time

Need to know metrics for a specific date? Sort by date to find insights on daily and monthly call volume.

Tracking Numbers

By Tracking #

If you’re looking for analytics by call source, sort by tracking number to see where your calls come from.

COLLABORATION

Stay in continuous contact with team members and boost productivity easily with notes and notification channeling.


Users

Users

Create an unlimited number of users and route the calls they need, right to their email inboxes.

Departments

Departments

Organize your users by department for easy management and to notify entire departments of new calls.

Workflow Automation

Workflow Automation

Filter notifications to different users or departments based on caller responses to your script.

ON-CALL SCHEDULE FEATURES

Keep your business running smoothly with someone who will always be on call.


User Friendly

Real-Time Schedule

Set up your schedule depending on your availability without overlapping times.

User Friendly

Backup Contacts

As your clients call in, you can add back up contacts to your shifts so you never miss a call.

MOBILE APP

Stay connected with your clients 24/7 with just a simple touch.


User Friendly

User Friendly

Take your calls and messages, anywhere you go with our mobile app for both Android and Apple users.

User Friendly

Accessible

Make yourself reachable to every one of your clients at all times.