Feb1
LiveAnswer 3.0 Has Arrived.

February 1, 2017 by Mariana Quiroz-Garces

After 5,300 Red Bulls, 26,880 hours of work, and 28,000 code commits, our LiveAnswer team is excited to finally announce the release of LiveAnswer 3.0. The services that we love providing for you just got better.

Dec16
LiveAnswer Update 4: Visual Changes & Reports

December 16, 2016 by Kristina Abela

In our newest update, LiveAnswer has a new, polished design to redefine the words “sleek and simple.”

 

Nov29
LiveAnswer Update 3: Introducing Conversations

November 29, 2016 by Kristina Abela

We have made more improvements to your Inbox. We are excited to introduce Conversations!

Nov14
LiveAnswer Update 2: New Agent Experience & Global FAQ’s

November 14, 2016 by Kristina Abela

Our team at LiveAnswer is always striving to improve our services to make your customer experience better. This week’s update offers improvements that will make providing our agents with information easier and more streamlined, as well as added security for our customers.

 

Nov1
LiveAnswer Update 1: New Look, Numbers & Scripts, and Templates

November 1, 2016 by David Ocampo

Notice something different? Our team at LiveAnswer is ecstatic to announce several new changes coming in the next couple of weeks. This week we have added a new sleek and user-friendly design to make way for all of the new features planned for you: including more complex call flows and intelligent inbox and contact views. There are many more improvements planned, and we want to make sure you are up-to-date on everything there is to know!

Oct18
LiveAnswer + Stericycle Communications

October 18, 2016 by Adam Boalt

We have some exciting news to share!

 

As you know, our team at LiveAnswer is always looking for ways to improve the services we offer. For the past 2½ years, we have successfully delivered on this promise with the release of our mobile apps, instant self-service functionality, standard reports  and streamlined client portal interface.

Jul28
Introducing Drafts: Review and Publish Your Scripts

July 28, 2016 by David Ocampo

We have introduced a new feature on the LiveAnswer script builder: Drafts. Building scripts as a team will now be easier than ever. When working on your script, click “Save Draft,” and any changes will be saved for your team to review, without having to publish anything live. This way, scripts can be edited at your own pace, while calls are taken using the previously published script.

Jun7
Twilio Signal Hackpack

June 7, 2016 by Adam Boalt

LiveAnswer is powered by Twilio and we just returned back from Twilio Signal conference in San Francisco. They launched a lot of new products including Programmable Wireless.  Programable Wireless allows you to integrate cellular data, SMS and voice communications into connected devices which means you can build communication workflows for cellular-connected Iot devices.

 

There are an endless amount of use cases including wearables, agricultural monitoring, automotive tracking and security.  We decided to build a simple proof of concept to show you how it works – a luggage tracker.   All you have to do is send the device a text message that says “Where are you?” and the device responds back with the location.

We’ve provided the source code and how-to explanation below.  It should take you less than hour to put this together.

May23
Calling All Engineers!

May 23, 2016 by Kristina Abela

LiveAnswer is hiring!

We have several opportunities open to work at our fast-paced, creative work environment. Voted Tech.co’s #1 Startup in Miami, we are searching for skilled individuals who feel they can contribute to our startup and culture. They will get to work with one of the leading entrepreneurial voices in Miami. They will also be part of a dedicated team of engineers who are shaking up the South Florida tech scene as well as work in one of the most energetic workspaces in all of Miami. Come hack and drink Cuban coffee with us(:

Apr7
Introducing LiveAnswer Contacts

April 7, 2016 by Kristina Abela

We’re excited to announce LiveAnswer Contacts today. A new feature we’ve been working on as part of our LiveAnswer 2.0 roll out in 2016.